Research Staff
Professional staff is assigned to each project to design, manage, and coordinate
research and evaluation projects ensuring that results are delivered in a timely
and accurate manner. Staff members with grant-writing experience are available to
collaborate on new applications and presentations. At each step of the project,
research staff members maintain close communications with the client and ensure
that every detail of the project is managed professionally and efficiently.
Graphic Design Staff
In-house design staff produce project documents, including precision-printed scannable
and non-scannable surveys, test booklets, PowerPoint presentations, and final reports
ready for distribution to stakeholders and for presentation to funding agencies.
Information technology staff support each project as needed by creating custom web-based
surveys, scoring programs for multiple-choice and open-response paper surveys, and
reports for both small- and large-scale projects. For web-based projects, ARC maintains
an Internet feed via the University of Missouri that connects to multiple top-level
providers with high bandwidth connection, making ARC an ideal source for large-scale
web survey projects. ARC data servers are located within the University of Missouri's
data center that provides a level of security and enterprise-grade reliability not
usually available with web-based survey options.
Printing Facilities On-site
A full range of competitively-priced printing services are available on-site through
the University of Missouri Printing Services. Print jobs are easily and quickly
completed to meet the requirements of each project.
High-Volume Mail Distribution and Processing
ARC distributes and receives over 1,000,000 surveys and other documents annually.
ARC handles large volume mailings through the University of Missouri mail facility;
secure, high-stakes documents are shipped and returned via a traceable courier such
as UPS to ensure the confidentiality of material.
Performance Assessment Scoring Services Facility
The on-site performance assessment scoring services facility maintains 200 computer
stations to receive, evaluate, and collect individual responses for qualitative
research projects. In addition, the computer stations may be used for data-entry
projects. The facility is designed with eight private rooms for use in projects
requiring focus groups, training, conferences, and team activities.
Archival and Storage Space
The ARC facilities also contain a 400,000 cubic-foot secure warehouse space for
the preparation and storage of survey material and for the archival of research
records.
Web and Data Security
Responses and incoming data transfers are handled via TSL, a protocol that allows
client/server applications to communicate across a secure network designed to prevent
eavesdropping and tampering.
Large-scale, paper-based responses are processed using optical mark and image scanning
to save time and money and to maintain accuracy on large paper-survey projects.
The ARC high-speed scanners have the capacity to handle up to 38,000 sheets per
hour.
Data is stored on servers located in our physically secure datacenter. Servers have
limited connectivity to allow access on an “as needed” basis to the designated research
team. ARC servers are protected by extensive firewalls and filters provided by the
University of Missouri and designed to preserve the integrity of highly-sensitive
research, medical, and academic records. SSL encryption is available for the collection
of secure information, and data backup is maintained on a regular basis.
|